We take your privacy seriously. We only ask you to provide information that we need in order to deliver the service or information you have requested.


  1. Information We Collect.
    1. At JoyfulMinds , your personally identifiable information is collected from you when you use the website to perform certain tasks.
    2. Any information that is shared by you with JoyfulMinds - contact number, other personal details, personal concerns- would be kept confidential and not be shared with any third party unless it is the counsellor under whose care one is placed .
      1. The counsellors at JoyfulMinds are covered under Confidentiality and Professional Code of Ethics as mandated by a certified granting authority . JoyfulMind experts explicitly give their accent to maintain utmost level of confidentiality and privacy for clients under their care unless it is a case of suicide or self - harm, that warrants a third party intervention.
      2. When you fill out a self-assessment or take a self-test. The assessments and tests at times might be administered by third-parties which are governed by their own Privacy Policies concerning information they may collect from users. Please refer to their policies via the Privacy Policy links on the assessment and test pages.
    3. JoyfulMinds , is a platform to connect mental health professionals to people seeking counselling , as a marketing platform JoyfulMinds does not take any responsibility for treatment outcomes and liability arising out of dealings of clients with its counsellors in personal capacity . JoyfulMinds is an aggregator of professional services and serves as a marketing extension to many of the experts / counsellors found on the platform , it may also perform various roles to provide education , information of approporiate conditions to the end client post verifying it with the counsellor . Any blogs / articles posted by the experts are explicit responsibility & accountability of the counsellors at JoyfulMinds and no liability can be held on the company or its owners or its employees for the same.
    4. For Online visitors , JoyfulMinds may use and monitor the data and the video conference feeds internally to bring about process improvements , broad level data not restricted to pvt conversations with counsellors over video feed will be shared with third party vendors . We do not capture any pvt information but only the one’s that are relevant to analyse site visits , broad demographics may be used.
    5. For Offline / Walk-in appointments: JoyfulMinds has a exclusive terms of engagements and confidentiality agreement that prohibits its counsellors to use private patient data for commercial purposes, use of any data pertaining to one’s therapy or sessions might be sought in writing from the client directly by the counsellor in a walk-in capacity. JoyfulMinds will take necessary actions and oversight to preserve the integrity and confidentiality of the relationship between patient and counsellor, however is not responsible for leakage of any private information if found so by the counsellor while dealing with them offline beyond purview of JoyfulMinds.
  2. Our Use of Your Information.

    We only use information we collect to provide you the services on our website that you request.

    1. We may use a software technology called "cookies" to create a personalized Web experience for our users. Cookies cannot be used to find your name, email address, or anything that is uniquely identifying about you, unless you provide that information. We use cookies for those applications that require us to keep track of information to customize results. If you don't have your browser set to accept cookies, certain areas of the website may not function properly.
  3. Marketing Lists.

    From time to time, we obtain lists of people who may be interested in our products and services from third-party marketing list suppliers. We use these lists to send direct marketing promotions by mail or by email. We do our best to obtain these lists only from suppliers who collect their lists in compliance with applicable law, but we are not responsible for the conduct and policies of these suppliers. Please note that even if you are a registered customer of ours and have asked us not to use the information you provided to us to send you promotional material, a third-party marketing list supplier may still provide us with your name and address. As a result, you may receive the promotional material sent by us to others on the supplier's list. If you have received a promotion from us and do not wish to receive future promotions, please contact us.

  4. Limitations.

    Though we make every effort to preserve your privacy, we cannot guarantee your privacy. Further, we may disclose personal information when required by law or where we have a good-faith belief that such action is necessary to comply with a judicial proceeding, a court order or legal process served on us. We may also disclose personal information in cooperation with a law enforcement agency on request.

  5. Amendment.

    We reserve the right to change this policy in accordance with the amendment policy in the website’s Terms of Service.

Terms of Service

  1. Thank you for using our services.
  2. By using our Services, you are agreeing to these terms. Please read them carefully.
  3. Our Services are very diverse, so sometimes additional terms or product requirements (including age requirements) may apply. Additional terms will be available with the relevant Services, and those additional terms become part of your agreement with us if you use those Services.
  4. Using our Services:
    1. You must follow any policies made available to you within the Services.
    2. Please do not misuse our Services.
    3. Using our Services does not give you ownership of any intellectual property rights in our Services or the content you access. These terms do not grant you the right to use any branding or logos used in our Services.
  5. In connection with your use of the Services, we may send you service announcements, administrative messages, and other information. You may opt out of some of those communications.

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

Office no 5, Gagangiri , Panchpakhadi
Thane (W), Maharashtra 400601
India
Support@joyfulminds.com